Victoria Real Estate - Customer comments

Excerpts From Recent Client Letters

"We are writing this short note to highly recommend Lorne Tuplin as our trusted realtor. His knowledge and insight in marketing, selling and buying homes proved very valuable to us. Lorne impressed us with his ability to accurately appraise our home and recommend the right offering price for the one we were buying.

Lorne is very knowledgeable in his computer marketing techniques which actually resulted in 15 viewing taking place on the second day of our listing and a completed sale of our home within 4 days. He impressed us with his use of various marketing techniques such as his web site, e-mail resources and well designed brochures. Lorne demonstrated a strong knowledge regarding the completion of the various contracts involved in selling our home and also in the purchase of our new home. (He did pick up on a number of small but important items we would have missed) We would not hesitate to call upon Lorne again or to recommend him to others.

Tom & Noreen N."

"When people ask us to recommend a real estate agent in Victoria, our answer comes quick and easily, Lorne Tuplin. We were living in England when we first found out we were coming to Victoria a few years ago. We started searching the MLS website for possible houses and e-mailing the listing agents for details. Of the dozens of agents we e-mailed, Lorne was the only one who bothered to respond. And what a response! His computer savvy enabled him to send us full listing cuts of any house we wanted and we're sure that the only reason it took a few hours for us to receive information is because we were eight time zones away. When it was time for our one week house hunting trip, we already had a good short list of prospective new homes. The fantastic service didn't stop there. For the house hunting trip itself, Lorne cleared his schedule and was able to help us find a house within four days (after a lot of viewings!). Lorne was also able to introduce us to Victoria and familiarize us with the services available. He sure made moving half way around the world a lot easier.

Five years later when we decided to upgrade, we once again turned to Lorne to help us find a new house and sell our old one. And once again, we were not disappointed. His energy and enthusiasm have not waned. We spotted a house on a Saturday afternoon and by Sunday night it was ours. We then followed Lorne's excellent advice ( a little cleaning, painting and furniture placement) on how to get our old house ready to sell. He was then able to showcase the place, using photographs and descriptive text in a pamphlet he produced himself as well as on his own and the MLS websites, that made it look so good we almost wanted to buy it ourselves! Once we signed the listing papers, it sold in four days at 98% of our asking price! It is obvious to us that Lorne knows the Victoria market and how to get the most out of it.

The best thing we can say about Lorne is that he is knowledgeable, friendly and professional and he has a great sense of humor. He doesn't use gimmicks, slick slogans or cheesy sales tactics because he doesn't need to. He is a pleasure to work with and we recommend him to anyone.

David & Ann T."

"Roy and I want to thank you sincerely for your patient, knowledgeable help in listing and selling our home. The photo tour was well done and provided an open door of necessary information to prospective buyers.

Your ability to assess the market and, thus, to establish a realistic listing price was the very TOOL that moved the sale of the house quickly.

We know that it takes a generous dose of patience to see clients through the nerve-wracking process of moving house and home; thank-you for sharing both your patience and real estate expertise.

Roy & Linda T "

"This is to thank you on behalf of my family and myself for all the extras! You have done so far beyond the "call of duty" to make this transaction a pleasant experience for all of us.

We all cherish your friendship and hope it flourishes day by day in the coming future

Sincerely yours, G.S."

"... but when we were ready to buy, the high level of service you provided started on day one - a few observations:

Your daily scanning of the new listings and faxing us details each week of homes that met the parameters we gave you made it very easy for us to select houses to view. You soon sensed what we were really looking for - this was clearly evident on the occasions when we noted ads in the paper, asked you for the details and then realized you had not faxed them to us as they were not appropriate.

You responded promptly to our requests for information or to arrange showings You demonstrated incredible patience with us as purchasers - you knew we were in no rush to move but you stuck with us.

Once we had purchased the new home, you did your market analysis in literally hours and put our current home on the market, recognizing that it would show better with the garden in full bloom. You adopted a co-operative approach to pricing our home - you listened to our views and together, we came up with a listing price that we were all happy with.

The marketing material you produced was very effective, as was the process you went through to get the word out to the realtors in Victoria. It paid off as our home sold in six days at a price that we were delighted with.

Your assistance in the negotiations on the sale were invaluable in the advice you gave on the terms of the counter offer that created a win-win situation for both us and the purchasers.

Your use of technology was a major factor in making this relationship succeed.

Lorne, we will have no hesitation in recommending you to our friends and business associates. We know they will be as pleased with your professionalism and sensitivity as we are. Please feel free to use our names as references to potential clients. And again, thanks for all your hard work. John & Wendy H. "

"Lorne Tuplin, the REALTOR assigned to us for our relocation to Victoria , has provided exceptional and quality services. ...Lorne was very receptive to our wants, desires and interests. He tuned into what we were looking for in a home and found us the perfect home in a community we feel we will be very happy in. Based on the time that we could devote to looking at homes, he was diligent about scheduling all the appointments in a timely manner, meeting our travel plans. … He did a thorough analysis on homes that were “sold” in the area, which helped us make a sound offer on the house we purchased. He did an excellent job negotiating the final offer, which led to us getting the home we ultimately wanted. We were very pleased with his services and feel blessed that he was assigned to our account. He was easy to work with, efficient and customer service oriented.” Kim. & Ian A "

"I am writing this letter of recommendation with full confidence that you will find working with Lorne Tuplin to be a positive experience. He sold my home quickly, efficiently and for an excellent price. His marketing techniques are modern and beyond compare. ...In addition to being efficient at house selling, Lorne has carried himself with a strong sense of integrity… he has made the whole stressful process much more pleasant.” Michelle A-M, Ph.D. "